Be present to answer questions and give directions to the movers. Stay until they finish.
Accompany the movers as they inventory your household goods and resolve any questions regarding the condition of materials being moved.
Carefully read the information on the estimate, order for service, bill of lading, inventory, and all other completed documents before you sign them.
Keep the bill of lading until your goods are delivered, the charges are paid, and any claims are settled. Before the moving van leaves, take one final look throughout the house to make certain nothing has been left behind.
Inform the driver and the moving company of where you can be reached during the move.
Give the driver directions to your new home.
Be present to answer any questions and give directions.
Pay the driver before your goods are unloaded.
Supervise unloading and unpacking of your goods.
Note on the inventory list all boxes or other items that are damaged before you sign any documents.
USEFUL WEBSITES AND TELEPHONE NUMBERS
What is the FMCSA official Web site?
Where can I get a copy of Your Rights and Responsibilities When You Move?
Where can I find out whether a mover is registered with FMCSA?
or call (202) 366-9805
Where can I obtain information about a mover, broker, or freight forwarders insurance and process agent?
or call (202) 385-2423
How do I get assistance to determine if a carrier has assessed the correct transportation charges? Call the Surface Transportation Board at (866) 254-1792
Where may I file a complaint against a mover?
http://www.1-888-dot-saft.com, or call FMCSA 24-hour toll-free hotline at (888) 368-7238.
How can I learn more about movers and transportation?
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