We're committed to an accessible site for every homebuyer.
Buying or refinancing a home is stressful enough without a website getting in the way. We design TMES.com to be usable by as many people as possible, including those using assistive technology.
Last updated: April 2026
Our commitment
TMES is committed to meeting WCAG 2.1 Level AA accessibility standards across our website and interactive tools. We treat accessibility as an ongoing practice — not a one-time project — and continue to improve the experience over time.
What we've built for accessibility
- Semantic HTML with proper headings, landmarks, and form labels for screen readers.
- Visible keyboard focus on every interactive element.
- Color contrast tuned to meet AA requirements for body text and buttons.
- "Skip to main content" link on every page.
- Responsive layouts that work on mobile, tablet, and desktop without horizontal scrolling.
- Alternative text on images that convey meaning.
- Forms with clear labels, help text, and error messages in plain English.
Ongoing improvements
We regularly audit the site and make updates. If you encounter a barrier that we missed, please tell us — your feedback directly improves the site for everyone.
Need help using the site?
If any part of this site is difficult to use, please reach out. A licensed TMES advisor will walk through your questions with you by phone or email.
Alternative ways to reach us
- 📞 Call or text: (703) 255-5810
- ✉️ Email: cnassief@tmes.com
- 📍 Office: 1934 Old Gallows Rd, Suite 350, Tysons, VA 22182
- 🕒 Hours: Mon–Fri · 9:00 AM – 7:00 PM ET
We will respond to accessibility inquiries within one business day.
Report an accessibility issue
If something on this site isn't accessible to you, please email cnassief@tmes.com with:
- The page URL where you experienced the issue.
- A short description of what wasn't working.
- Any assistive technology you were using (if applicable).
We take accessibility feedback seriously and will respond within one business day.